Managing Inactive Vendors

In some cases, a vendor's status will go to Inactive.  This usually happens when a vendor fails to respond to their initial invitation or lets their current status expire without completing their annual renewal.  The Inactive status is typically applied after Appruv has contacted the vendor through the normal reminder process and the vendor has not responded.  Once this happens the vendor will have reduced visibility in your search results and reporting. 

To reactivate a vendor, simply select the Reactivate button found on the vendor status bar.  You will then see a confirmation page with a button to request to reactivate.  An email notification will then be sent from Appruv to the vendor with your request information. 

When you reactivate a vendor, Appruv is notified of the request and will monitor the vendor's response and provide support as needed to make sure the vendor can complete the process successfully.  

Vendors that go inactive can also continue the process themselves by logging in and selecting the Complete Missing Items button on their dashboard.