Exception/Probation Requests

An Exception or Probation may allow a contractor that has not satisfied one or more prequalification requirements to receive conditional client approval.

Exceptions and Probation statuses must be approved by an authorized client representative and should follow your organization’s contractor-management policies.

Before beginning

Review:

• The contractor’s completed application
• The requirements that were not satisfied
• Information provided by the contractor
• Supporting documents or corrective action plans
• The proposed work scope and location
• Any conditions needed to manage the identified risk
• Your organization’s exception policy

Important: Appruv does not independently authorize an Exception or Probation status. Approval must come from an authorized client representative.

Vendor request

After receiving a Not Prequalified status, the contractor may be given the option to submit an Exception or Probation request.

The contractor can provide:

• An explanation of the deficiency
• Additional context
• Supporting documentation
• Corrective actions or planned improvements

This contractor response may be optional depending on the client’s program. A client can still initiate its review when sufficient information is otherwise available.

Submit a client request

1. Log in to Appruv.
2. Search for and open the contractor’s company record.
3. Locate the Exception or Probation section under the contractor’s supporting documents or review workflow.
4. Review the contractor’s request, if one was submitted.
5. Open Client Request for Exception/Probation.
6. Complete the request form.
7. Identify the requirements that were not satisfied.
8. Describe why the contractor is being considered.
9. Enter any conditions, restrictions, or corrective actions.
10. Select Save & Continue.

Appruv will record the submission and notify the applicable authorized approver.

Approve or deny the request

An authorized approver should:

1. Open the assigned approval task.
2. Review the contractor’s application and request details.
3. Review any supporting documentation.
4. Select Exception, Probation, or Not Approved.
5. Enter the approval conditions or denial reason.
6. Enter the requested approver information and date.
7. Select Save & Continue.

Appruv Support may review the completed workflow before applying the applicable status.

Document approval conditions

Conditions should be specific and measurable. When applicable, identify:

• The approved site or business unit
• The approved work scope
• Required corrective actions
• Additional monitoring
• Required documentation
• The expiration or review date
• Restrictions on the contractor’s work

After approval

The contractor’s status will be updated according to the completed decision. Exception or Probation statuses are generally displayed with a distinct status indicator.

Important: An Exception or Probation may be limited to a specific site, business unit, or work scope. It does not necessarily approve the contractor throughout your organization.

Need help?

Contact your organization’s Appruv administrator or Appruv Support at 888-444-5357.