How to Correct Rejected Information or Documents

An application item may be rejected when the information or document submitted cannot be accepted or verified. The rejection message should explain the problem and what is needed to correct it.

Common reasons an item is rejected

Information or documents may be rejected because:

• The document is expired.

• The document is incomplete or unreadable.

• The company name does not match the Appruv account.

• The wrong document type was uploaded.

• Required pages, signatures, or dates are missing.

• Information entered in the application does not match the document.

• Insurance limits, wording, or endorsements do not meet the client’s requirements.

• Safety statistics were calculated incorrectly.

• The document does not cover the required reporting period.

• A client-specific requirement was not satisfied.

A rejected item does not always mean that the entire application has been denied.

Review the rejection reason

Before making changes:

1. Read the rejection message or processor comments.

2. Identify the specific requirement that was not satisfied.

3. Compare the submitted information with the client’s requirement.

4. Determine whether you need to correct an answer, replace a document, or provide additional support.

Avoid uploading the same document again unless the rejection message asks you to do so.

Correct the item

1. Log in to Appruv.

2. Open the applicable client application.

3. Locate the rejected item.

4. Review the comments associated with the item.

5. Correct the response or upload a new document.

6. Verify that the replacement addresses every issue identified.

7. Select Finalize & Submit to return the application for review.

Correcting a rejected document

Before uploading a replacement, confirm that it is:

• Issued to the correct company

• Current and within the required reporting period

• Complete and readable

• Signed or dated when required

• Supported by all required pages or endorsements

• Consistent with the information entered in Appruv

When the requirement cannot be met

If your company cannot meet the requirement, contact Appruv Support before repeatedly resubmitting the same information.

Depending on the client’s program, the item may require:

• Alternative documentation

• Additional clarification

• An insurance correction from your broker

• A corrective action plan

• Client review

• An exception request

Approval of an exception is determined by the client. Appruv cannot guarantee that an exception will be available or approved.

What happens after correction?

Appruv will review the corrected information. The item will be accepted if it is complete and satisfies the applicable requirement. If the issue remains unresolved, you may receive another request explaining what is still needed.

Need help?

Contact Appruv Support at 888-444-5357 or submit a support request through the Appruv Help Center. Include your company name, the applicable client, the rejected requirement, and a brief description of the correction you made.