How to Disable or Re-enable a User

Disable a user when the person no longer works for your company or no longer needs access to your Appruv account.

Disabling a user prevents future access while preserving the historical account record.

Before disabling a user

Determine whether the person:

• Is the company’s primary contact.
• Is the only Company Administrator.
• Receives required compliance notifications.
• Has outstanding training or account responsibilities.

Assign these responsibilities to another active user before disabling the account.

Disable a user

1. Log in to Appruv.
2. Select Users from the left navigation menu.
3. Select the user you want to disable.
4. Select Edit User.
5. Open the Login tab.
6. Change User Status to Disabled.
7. Select Save.

The user will no longer be able to access the account. The user’s historical information will remain associated with your company.

View disabled users

1. Select Users.
2. Select the Disabled filter or checkbox.
3. Select Search Users.

Re-enable a user

1. Locate the person using the Disabled filter.
2. Open the user’s record.
3. Select Edit User.
4. Open the Login tab.
5. Change the status to Enabled.
6. Review the person’s contact information, roles, and permissions.
7. Select Save.

A password reset or new activation message may be required before the user can log in.

Important: Review company users regularly and disable accounts that are no longer needed.

Need help?

Contact Appruv Support at 888-444-5357 or submit a support request.