During the review of your prequalification application, Appruv may request additional information or documentation. Responding to the request allows the review to continue.
Why did I receive a request?
Additional information may be requested when:
A required question was not answered.
A document is missing, expired, incomplete, or unreadable.
Information entered in the application does not match the supporting document.
An insurance policy does not show a required coverage or endorsement.
Safety statistics cannot be verified.
A client-specific requirement has not been completed.
Appruv needs clarification before determining whether the requirement is satisfied.
The request does not necessarily mean that your entire application has been rejected.
Review the request
Read the notification carefully to identify:
The client associated with the request
The application section requiring attention
The document or information being requested
The reason the existing response was not accepted
Any instructions or deadline included with the request
If more than one item requires attention, address each item before resubmitting.
Update the requested information
Log in to Appruv.
Open the applicable client application.
Locate the section identified in the notification.
Review the comments or instructions provided.
Update the response or upload the requested document.
Confirm that the new information is complete and accurate.
Select Finalize & Submit to return the application to Appruv for review.
Important: Saving a correction without resubmitting the application may prevent Appruv from receiving it for review.
Uploading a replacement document
When replacing a document:
Upload the complete document, including all applicable pages.
Make sure the document is current and readable.
Confirm that the company name matches your Appruv account.
Include supporting endorsements or attachments when required.
Do not upload an unrelated document simply to clear the requirement.
If you cannot provide the requested item
Do not leave the request unanswered. Contact Appruv Support and explain why the information is unavailable.
Depending on the client’s program, Appruv may:
Clarify what alternative documentation is acceptable.
Ask the client to review the situation.
Direct you to an exception process.
Confirm that the requirement cannot be satisfied without the requested information.
Appruv cannot waive or change a client requirement without the client’s authorization.
What happens after resubmission?
Appruv will review the updated response. Additional corrections may be requested if the new information remains incomplete or does not satisfy the applicable requirement.
Need help?
Contact Appruv Support at 888-444-5357 or submit a support request through the Appruv Help Center. Include your company name, the applicable client, and the requirement identified in the notification.
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